Shifts and cashing up

Open the drawer with a float, count it at the end, and see if it's over or short.

  • For cashiers
  • For managers
On this page

What it's for

A shift is one session of the cash drawer on one till. You start it by counting the float (the change already in the drawer). At the end, you count the drawer again. The till works out what should be there and shows the difference.

The till expects: the float, plus cash taken, minus change given, minus cash refunds. Card and mobile money don't count, because they never go in the drawer.

Before you start

You need your PIN. Any cashier can open a shift. Only the cashier who opened it, or a manager or the owner, can close it.

Steps

  1. Log in with your PIN. If no shift is open on this till, the till asks you to open one. Opening a shift
  2. Count the cash in the drawer, enter it on the keypad under Cash in the drawer (float), then choose Open shift. You can now sell. Other cashiers who log in on this till sell into the same shift.
  3. At the end of the shift, choose the Close shift button (the till icon) at the top of the sell screen.
  4. Count all the cash in the drawer and enter the total. The till doesn't show what it expects until you've entered your count.
  5. Choose Close shift. The till shows what you counted, what it expected, and whether the drawer is over, short or balanced. The result after closing
  6. Choose Done. The till logs you out. The next cashier opens a new shift.

To see every shift in your stores, managers and owners choose Shifts in the dashboard. For the takings by payment method, see the Payment methods tab on Sales (Sales reports and predictions). Shifts in the dashboard

Common questions

I typed the wrong count.

A closed shift can't be changed. Tell your manager; the count and the expected amount are both kept, so they can see what happened.

The till says only the opener or a manager can close.

Someone else opened this shift. Ask them or a manager to log in and close it.

The till didn't ask me for a float.

A shift is already open on this till. Sales go into it until someone closes it.

Does it work offline?

Yes. Shifts are saved on the till first and sent to the server when it's back online.