Terms of service

Last updated: 11 November 2026

These terms are an agreement between DHM Group Limited ("we") and the business that signs up for Shitisha POS ("you"). By creating an account, or by using the till app, you accept them on behalf of your business.

1. The service

Shitisha POS is point-of-sale software: an app for Android, iOS and Windows that works as an offline till and, for owners and managers, as an admin app, plus a web dashboard for products, stock, staff and reports. It is operated by DHM Group Limited. We may improve or change features over time; we will not remove a core feature you pay for without notice.

2. Accounts and staff

The person who signs up is the owner and must be authorised to act for the business. You are responsible for everyone you give access to (managers and cashiers), for keeping passwords and PINs private, and for revoking access for people who leave. Tell us straight away if you think your account has been misused.

3. Trial, fees and payment

  • New accounts get a 14-day free trial.
  • After the trial, fees depend on your plan, which sets how many stores and tills you can run, as shown on our pricing page. They are charged in Zambian Kwacha (ZMW). A till cannot be set up beyond the limit of your plan; revoke one or change plan first.
  • Fees are paid in advance by bank deposit or transfer. A subscription period starts once we have confirmed your payment. Upload your proof of payment in the dashboard to speed this up.
  • If payment is late, tills keep selling for a 7-day grace period. After that, tills lock until payment is confirmed. Your data is kept, and nothing already recorded is lost.
  • Fees already paid are not refundable, except where Zambian law requires.
  • We will give at least 30 days' notice of a price change.

4. Your data

Your business data belongs to you. You give us permission to store and process it only to provide the service, as described in our privacy policy. You are responsible for having the right to enter any personal data about your staff or customers, and for its accuracy.

5. Tax and receipts

You remain responsible for your tax obligations, including VAT and any Zambia Revenue Authority requirements. Shitisha POS receipts are not ZRA Smart Invoice fiscal documents unless the service states that fiscalisation is enabled for your account. Check that your VAT settings are correct.

6. Acceptable use

Do not use the service for anything illegal, try to access another business's data, interfere with the service or its security, or copy, resell or reverse engineer it. We may suspend an account that does, after notice unless the risk is urgent.

7. Availability and offline use

Tills keep working without internet and sync when it returns, but we cannot guarantee the service is never interrupted. Keep your tills, their operating systems and the app up to date. Sales stored only on a till that is lost, broken or reset before it syncs cannot be recovered by us.

8. Liability

The service is provided with reasonable skill and care. To the extent the law allows, we are not liable for indirect losses such as lost profits or lost business, and our total liability for any claim is limited to the fees you paid us in the 3 months before it. Nothing in these terms limits liability that cannot be limited under Zambian law, including your rights under the Competition and Consumer Protection Act where they apply.

9. Ending the agreement

You can cancel at any time; the service continues until the end of the period you have paid for. We may end the agreement with 30 days' notice, or straight away for a serious breach. After cancellation your data is kept for 90 days and then deleted, as described on Deleting your account.

10. App stores

If you install the app from Google Play, the Apple App Store or the Microsoft Store, these terms are between you and us only. Google, Apple and Microsoft are not responsible for the app, for supporting or maintaining it, or for any claim about it, and their own store terms also apply to the download. For the App Store version, Apple and its subsidiaries may enforce these terms against you as third-party beneficiaries.

11. Changes and law

We may update these terms; we will tell account owners by email at least 30 days before a significant change. These terms are governed by the laws of the Republic of Zambia, and the courts of Zambia have jurisdiction.

Contact

DHM Group Limited, Plot 4280, Chikola Loop Area, Chingola, Zambia. Contact us.