Deleting your account

Last updated: 11 November 2026

This page explains how to delete a Shitisha POS account and the data that goes with it, including data from the till app.

Business Owners

1. Email [email protected] from the email address you sign in with, with the subject "Delete my account". Include your business name.
2. We reply to confirm it is really you before deleting anything.
3. Within 30 days of confirming, we delete your business database (stores, products, stock, sales, staff) and your files, sign out and revoke every till, and close your owner and manager logins.

Deletion cannot be undone.

Managers and Cashiers

Your login and staff record belong to the business you work for. Ask the owner to remove you in the dashboard under Staff. If they don't, email [email protected] and we will contact the business.

Data on a Till

Uninstalling the till app removes everything stored on that device. Sales that had not been sent to our servers are lost when you do, so let the till sync first.

What We Keep

Invoices and payment records for your subscription are kept for as long as Zambian tax law requires, then deleted. Server logs and backups that contain your data expire on their normal schedule. We keep nothing else.

If you just stop paying, your data is not deleted straight away: see the retention section of our privacy policy.