Backups of your data
Every night we copy your business's data into your own private storage.
- For owners
On this page
What it's for
Every night, Shitisha POS makes a copy of your business's data: products, stock, sales, shifts, staff and settings. The copy goes into your business's own private file storage, next to your product photos, and we keep the last 14 nights. If something goes badly wrong on our side, we can bring your data back from one of them.
Before you start
There's nothing to set up: backups start the first night after you sign up and run while your shops are closed (around 03:00 Lusaka time).
Steps
- Keep selling as normal. Tills save every sale on the device first and send it when they sync, so even a sale made after the last backup isn't lost while the till still has it.
- If you think you need data brought back, send us a message saying what's missing and since when. We'll check the backups and tell you what we can restore before we change anything.
Common questions
Do backups count towards my storage?
Yes, they're files in your storage, so they show on Billing under storage used. For most shops they're small, a few megabytes.
Can I download a backup myself?
Not yet. Ask us and we'll send you one.
What isn't in a backup?
Product photos are already files in your storage, so they aren't copied again. Your login and plan are kept by us separately.
How far back can you restore?
Up to 14 nights. Tell us the day you need and we'll use the backup from before it.