Support

Your account, stores, staff and settings.

• Getting started Sign up, start your free trial and get your first store ready.
• Logging in to the dashboard Log in, switch between organizations and log out safely.
• Managing stores Add stores, edit their receipt details and archive stores you no longer run.
• Your account Add a photo, change your name, phone, email or password, reset a forgotten password, and choose which emails you get.
• Products, barcodes and categories Add the things you sell, with prices, barcodes, categories and options.
• Weighed items and tots Sell by the kg with scale labels, and sell tots from a bottle while tracking the bottle's stock.
• Staff and till PINs Add cashiers with PINs, invite managers, and choose which stores each person works in.
• VAT and scale settings Tell us whether you're VAT registered, your VAT number, and which barcodes your scale prints.
• Installing the till Download the till app for an Android tablet or a Windows PC and install it.
• Setting up a till Connect an Android tablet or Windows PC to one of your stores.
• Paying for your plan Choose a plan, pay by bank transfer, upload the proof, and see what happens if a payment is late.
• Customers Keep the customers you invoice, with their TPIN and contact details, and pick them at the till.
• Receipts, printers and the cash drawer Connect a thermal receipt printer, print a test page, choose the paper width and open the cash drawer.
• Invoices Print, share or email a tax invoice for any sale, at the till or from the dashboard.
• Recording deliveries Add stock you receive from a supplier, with quantities and cost.
• Moving stock between stores Send stock from one store to another, and receive it at the other end.
• Stock counts and adjustments Count what's on the shelf, and record breakage, expiry and other changes.
• Activity log See who removed items, gave big discounts, changed prices, stock or staff.
• Sales reports and predictions See what you sold today, this week or this month, compare it with before, export it, and see what's coming.
• Sales and refunds that need review See the sales and refunds a till sent that broke a rule, look into them, and mark them checked.
• Stock alerts and the daily summary Get an email when products run low, and yesterday's takings every morning.
• The admin app See takings, low stock, flagged sales and cash differences from your phone or PC.
• Getting help Search the guides, or send us a message from the support page.
• Products in the admin app Add products, change prices and photos, and archive products from your phone or tablet.
• Backups of your data Every night we copy your business's data into your own private storage.
• Stock in the admin app Adjust stock, count it with the phone camera, record deliveries and send or receive transfers.
• Staff and tills in the admin app Add cashiers, reset PINs, switch staff off, invite managers and revoke tills from your phone or tablet.

Products, stock and running a store day to day.

• Logging in to the dashboard Log in, switch between organizations and log out safely.
• Products, barcodes and categories Add the things you sell, with prices, barcodes, categories and options.
• Weighed items and tots Sell by the kg with scale labels, and sell tots from a bottle while tracking the bottle's stock.
• Staff and till PINs Add cashiers with PINs, invite managers, and choose which stores each person works in.
• Installing the till Download the till app for an Android tablet or a Windows PC and install it.
• Setting up a till Connect an Android tablet or Windows PC to one of your stores.
• Selling offline and syncing The till keeps selling without internet. Here's what the sync light means and what to do when it's red.
• Customers Keep the customers you invoice, with their TPIN and contact details, and pick them at the till.
• Receipts, printers and the cash drawer Connect a thermal receipt printer, print a test page, choose the paper width and open the cash drawer.
• Invoices Print, share or email a tax invoice for any sale, at the till or from the dashboard.
• Shifts and cashing up Open the drawer with a float, count it at the end, and see if it's over or short.
• Discounts and removing items Take money off one item or the whole sale, and when a manager needs to approve.
• Refunds Give money back for returned items, with or without the receipt.
• Recording deliveries Add stock you receive from a supplier, with quantities and cost.
• Moving stock between stores Send stock from one store to another, and receive it at the other end.
• Stock counts and adjustments Count what's on the shelf, and record breakage, expiry and other changes.
• Sales reports and predictions See what you sold today, this week or this month, compare it with before, export it, and see what's coming.
• Sales and refunds that need review See the sales and refunds a till sent that broke a rule, look into them, and mark them checked.
• Getting help Search the guides, or send us a message from the support page.

Selling, payments and cashing up on the till.

• Selling offline and syncing The till keeps selling without internet. Here's what the sync light means and what to do when it's red.
• Logging in on the till Tap your name, enter your PIN, and switch cashiers between customers.
• Selling on the till Scan, search or tap products, sell by weight, choose options and change quantities.
• Taking payment Cash, card terminal and mobile money, split payments and giving change.
• Customers Keep the customers you invoice, with their TPIN and contact details, and pick them at the till.
• Invoices Print, share or email a tax invoice for any sale, at the till or from the dashboard.
• Shifts and cashing up Open the drawer with a float, count it at the end, and see if it's over or short.
• Discounts and removing items Take money off one item or the whole sale, and when a manager needs to approve.
• Refunds Give money back for returned items, with or without the receipt.
• Getting help Search the guides, or send us a message from the support page.