Staff and tills in the admin app
Add cashiers, reset PINs, switch staff off, invite managers and revoke tills from your phone or tablet.
- For owners
On this page
What it's for
Owners and managers can look after the team from the admin app: add a cashier with a PIN, reset a forgotten PIN, switch off someone who has left, choose which stores people work in, and revoke a lost or stolen till. Owners can also invite managers. Tills pick up the changes at their next sync.
Before you start
- Sign in to the admin app. See The admin app.
- You need the internet: changes are saved straight to the server.
- Managers look after the cashiers in their own stores. Only owners can change managers or invite them.
Steps
- Open Team, then Staff. Each line shows the person's role and stores. INACTIVE marks people who can't sign in. A lock means only the owner can change that person.
- To add a cashier, choose Add Cashier. Type their name, a PIN of 4 to 6 digits twice, and pick the stores they work in. Choose Save. Give them the PIN: they sign in on the till with it.
- To reset a PIN, tap the person and type a new PIN twice under Reset PIN. Leave it empty to keep the current one. Choose Save.
- To stop someone signing in, tap them and turn off Active. Their sales history stays. You can't switch yourself off.
- To change someone's stores, tap them and pick the stores under Stores.
- Owners: to invite a manager, choose Invite Manager at the top of Staff. Type their email and pick the stores they'll manage, then choose Send Invitation. The link in the email works for 7 days.
- To revoke a till, open Team, then Tills. The top line shows how many tills your plan allows. Choose Revoke next to the till and confirm. It stops selling and must be set up again before it can be used.
Common questions
A cashier forgot their PIN.
Reset it in step 3. The new PIN works on the tills after their next sync, usually within a minute.
Why can't I change a manager?
Only owners can change managers. Managers can change themselves and the cashiers in their own stores.
I revoked the wrong till.
Set it up again with a new setup code from the dashboard. See Setting up a till.
Can I delete someone?
Switch them off instead (step 4). Their name stays on their past sales and shifts.